Below is a list of Frequently Asked Questions about Kadence Themes:
- How long do I get support and updates?
- Can I use the theme on more then one domain?
- What exactly do I get when I purchase a Kadence Membership?
- What exactly do I get when I purchase a Kadence theme?
- What happens if I cancel my subscription?
- Can I install the theme with all of the demo content and work from there?
- Can I use a Kadence theme for a clients site?
- Do you offer refunds?
- Does each theme have documentation?
- Where can I get support?
- Do you recommend a hosting provider?
- What Currency are the prices in?
How long do I get support and updates?
Each theme or membership purchase includes one year of support and updates. At the end of that year your subscription will auto renew. At any time you can turn off auto renewal or cancel.
Can I use the themes and plugins on more then one domain?
Yes, you may use on as many websites as you like, including personal, client or commercial websites.
What exactly do I get when I purchase a Kadence Membership?
You get each of our installable WordPress themes, child themes and plugins (you can download as many times as you like). Plus you can access to any future themes and plugins we develop while your membership is active.
Currently the Membership package includes:
- Ascend Premium Theme
- Virtue Premium Theme
- Pinnacle Premium Theme
- Virtue Bold Child Theme
- Kadence Slider Pro
- Kadence Woo Extras
- Advanced Reviews
- Product Galleries
- Variation Swatches
- Sizing Charts
- Cart Notices
- Variation Price Control
- Change Add to cart text
- Kadence Galleries
- Kadence Simple Share
- Kadence Widget Dock
- Kadence Related Content
- Kadence Pricing Table
- Kadence Page Transitions
* We add to this list on a regular basis.
What exactly do I get when I purchase a Kadence theme?
You get an installable WordPress theme (you can download as many times as you like), an account that gives you access to our premium support forums and access to theme updates for one year.
Each theme comes bundled with the Kadence Slider Pro.
What happens if I cancel my subscription?
You will no longer get theme/plugin updates and support. This means you will still have the theme/plugin file as of the day you canceled your subscription but you will not have access to any new updates. Please note that we can not guarantee how long a theme or plugin will work without updates because WordPress and plugins change over time.
Can I install the theme with all of the demo content and work from there?
Yes! You can install our importer plugin and with one click install all the content of any of our demos. See how here: https://www.kadencethemes.com/kadence-themes-demo-content/
Can I use a Kadence theme for a clients site?
Yes, you are free to use your purchased Kadence theme to build a site for your clients.
Do you offer refunds?
Yes, we offer refunds to any unsatisfied customer up to 30 days after the purchase was made. If you would like your money back, simply send us an email (firstname.lastname@example.org).
Does each themes have documentation?
For Virtue go here: http://docs.kadencethemes.com/virtue-premium/
For Pinnacle go here: http://docs.kadencethemes.com/pinnacle-premium/
For Ascend go here: http://docs.kadencethemes.com/ascend-premium/
Where can I get support?
For our premium themes you can access support here:
Ascend Premium: https://www.kadencethemes.com/support-forums/forum/ascend-theme/
Virtue Premium: https://www.kadencethemes.com/support-forums/forum/virtue-theme/
Pinnacle Premium: https://www.kadencethemes.com/support-forums/forum/pinnacle-theme/
For our free themes:
Do you recommend a hosting provider?
A recommendation is hard becuase at lot depends on your needs.
If your looking for managed WordPress hosting we suggest giving Kadence Hosting a try, (plus it includes Kadence Membership).
If you need a more entry rate shared server Blue Host is an ok option.
Our take on hosting.
Don’t go for the cheapest, don’t look for the “best deal”. You get what you pay for. Do your research, know what you need. Is there a perfect host? No. Are there really bad hosts out there? Yes.
What Currency are the prices in?
All Prices are in United States Dollars. Exchange rates depend on the bank you use to purchase with.