Terms and Conditions
We offer premium products through a subscription-based model. After one year, your subscription will renew in order to continue receiving updates and premium support. You can turn off auto-renewal or cancel your subscription at any time. Check out our pricing philosophy page for more information about why we sell by subscription.
Themes and Plugins License
Our WordPress themes and plugins are licensed under the GNU General Public License.
You may use your purchased themes/plugins on as many websites as you like.
With a theme or plugin purchase, you get access to one year of support and updates.
*Note prior to August 15, 2016 we bundled the Slider Revolution with our themes. We no longer do this (we instead include an unlimited license of the Kadence Slider Pro), but if you purchased prior to August 15, 2016 your copy of the Slider Revolution plugin is only good for use on one domain.
Update and Compatibility
All WordPress themes sold through our website are always tested and updated to be compatible with the latest stable version of WordPress. However, Kadence Themes can give no guarantee that current versions of our themes will be compatible with previous versions of WordPress, or that previous versions of our themes will be compatible with the current version of WordPress.
Technical and General Support
We take support seriously and pride ourselves in providing in-house support. Real people, on hand, ready to help.
We offer premium support for those who purchase our products. Access to premium support last as long as you keep your license active. For example, each theme purchase is for one year of active support and updates. At the end of that year, you can choose to renew or cancel. Support is provided through our Support Forums. This is the quickest and most efficient way for our customers to receive support and we work to answer questions as fast as possible. Usually, support questions are answered within several hours. Many times it is faster, but at nights and on weekends it may be slower as we do not have normal hours.
We are out to impress with our level of premium support.
For our free theme users, we also offer support. It is not typically quite as quick, but we do our best. For free theme, support use the support forums on WordPress.org. For example, our free Virtue theme support can be found here: https://wordpress.org/support/theme/virtue
As a general rule, we do not provide general WordPress support that is not related to our themes. But in practice, we can usually point you in the right direction. We want your experience with WordPress to be great. For general WordPress questions we also suggest getting involved in the WordPress community where you can ask for help with general WordPress questions: http://wordpress.org/support/
We are happy to see you modify our themes to fit your needs and we are happy to help, but there is a limit to what we can do. In general, if your modification needs are more than a couple lines of new code, you will need to contact a developer to assist you.
We are not able to support third party plugins or ensure that everyone works properly with our themes, although generally, plugins coded to WordPress standards will work fine.
We only guarantee that the themes will function on a clean install of WordPress as advertised. We are not responsible to make the theme function with plugins you currently use or will use in the future.
We offer refunds to any unsatisfied customer up to 30 days after the purchase was made. If you would like your money back, simply send us an email. (firstname.lastname@example.org)